Magic Red Casino Responsible Gambling
At Magic Red we take responsible gambling seriously. We want every player to enjoy controlled play and to stay safe while using our services. This page explains the tools we provide, the signs of problem gambling to watch for, and where to get help if you or someone you know needs support.
Our player protection principles
We believe gambling should be fun and voluntary. We act to reduce harm by offering clear information, easy-to-use account controls, and prompt support when concerns arise. We will treat all requests for help confidentially and without judgement.
Activity-control tools
We provide a range of tools you can use instantly from your account settings or by contacting support. These include:
- Deposit limits - set daily, weekly and monthly caps to control spend.
- Loss limits - set maximum loss thresholds for a chosen period.
- Session time limits and reality checks - receive reminders after 15–60 minutes and a summary of time played and net losses.
- Temporary account closure - take a short break (7–30 days) to step away from gambling.
- Permanent self-exclusion - block access to your account until you choose to return, or for a longer fixed period.
Deposit and loss limits
You can set or lower deposit limits yourself in account settings at any time. We recommend choosing limits you can comfortably afford. If you request higher limits, we may apply a 48-hour cooling-off period before the increase takes effect. Loss limits can be used alongside deposit caps to give extra control over net spend.
Time limits and account breaks
Use session reminders to avoid long play periods. Our reality checks display duration and losses so you can make informed choices. Short time-outs and longer temporary closures are available instantly, and we encourage users to combine tools for additional protection.
Self-exclusion and GAMSTOP
If you need a stronger measure, you can self-exclude via your account or register with GAMSTOP for UK-wide blocking across participating operators. Self-exclusion removes access to your account and blocks marketing communications while it is in force.
Signs of problematic behaviour
Look out for changes such as chasing losses, borrowing to gamble, hiding play from others, neglecting work or family, or spending longer online than intended. If you recognise these signs in yourself or someone else, act early and use the tools available.
Tips to stay in control
- Set realistic deposit and time limits and stick to them.
- Leave cards out of easy reach and avoid gambling when stressed or impaired.
- Take regular breaks and review your activity with reality checks.
- Share concerns with someone you trust and seek support promptly.
Professional help and support organisations
If you need external support, contact GamCare, BeGambleAware, Gambling Therapy, Gamblers Anonymous or use the GAMSTOP self-exclusion service. For immediate help from us, contact [email protected] or use live chat and we will assist you with tools and next steps. If you prefer, you can ask for a time-out or self-exclusion and our team will guide you through the process at MagicRed.