Player Privacy Policy
This privacy policy explains how we collect, use and protect personal data when you use Magic Red Casino services in the United Kingdom. We take your privacy seriously and set out below the types of information we gather, how we use it, who we may share it with and the choices you have about your data.
Types of data we collect
We collect information that is necessary to provide and secure your account, process payments and comply with legal obligations. Broadly, the data we handle falls into three groups - personal data, technical data and transactional data.
Personal data
Personal data includes information you provide when registering or contacting us, such as your full name, date of birth, postal address, email address and phone number. We also collect identity documents when identity checks are required for verification and safety.
Technical data
Technical data is generated by your use of our services and includes IP address, device and browser details, operating system, location data where permitted, cookies and similar identifiers. We use this data to deliver the service, prevent fraud and maintain site performance.
Transactional data
Transactional data covers deposits, withdrawals, bets and game activity, payment method details and records of communications with our support team. We retain transaction history to resolve disputes, comply with record-keeping obligations and for account security.
How we use your information
We use data to operate your account, process payments, verify identity, detect and prevent fraudulent activity, and to meet legal and regulatory requirements. We may also use aggregated or anonymised data for service improvements, analytics and to measure promotions. We do not use your personal data for automated decisions that would have a significant effect on you without clear notice.
Data protection practices
We apply appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss or disclosure. This includes encrypted connections, secure storage and access controls. Access to your personal data is restricted to staff and service providers who need it to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable core site functionality, analyse site usage and show relevant content. You can manage cookie settings in your browser or via our cookie banner where available. Some features may be limited if cookies are disabled.
Access, correction and deletion of data
You have the right to request access to the personal data we hold about you, ask for inaccuracies to be corrected and request deletion where permitted by law. To submit a request please contact our support team and we will respond within a reasonable timeframe. We may need to retain certain information to comply with legal obligations or to resolve disputes.
Sharing information and third parties
We may share personal data with payment processors, identity verification providers, fraud prevention partners and other service providers who act on our behalf. We also disclose information when required by law or to protect our rights. All third parties are selected to ensure appropriate protections are in place.
Privacy policy updates
We may update this privacy policy from time to time to reflect operational changes. Significant changes will be communicated through our website or account notices. We recommend checking this page periodically for the latest information.