Our support team is ready to help with questions, account-related issues, technical concerns and general feedback. Reach us via live chat for fast replies, email for detailed enquiries or phone for account and verification matters. We handle deposits, withdrawals and responsible-gambling requests and aim to resolve most queries quickly. If you prefer, raise a ticket and we will follow up by email. We can guide you through KYC steps, payment questions and responsible-gambling tools and provide follow-up when needed.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat 24/7 for account, verification, deposits and technical help |
| General enquiries | [email protected] - billing, promotions, complaints and general enquiries; replies within 24 hours |
| Affiliate enquiries | [email protected] - partner programme, applications, tracking and payments support |
| Phone | +44 20 7946 4821 (Mon-Fri, 09:00-18:00) |
| Working hours | Live chat 24/7 - emails Mon-Fri, 09:00-18:00; phone Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred way to contact us for detailed requests, account-related issues or when you need to submit documents. Use [email protected] and include a clear subject line, your account ID and up-to-date contact details to avoid delays. Email allows secure review of documents and faster, verifiable responses; please check your inbox and spam folder for our reply.
Contact Form
Response Time
Our support team aims to respond to most queries within one business day. Live chat replies are usually immediate, while email requests are typically answered within 24 hours. Complex issues such as verification or payment investigations can take longer depending on their nature and required checks. If you need faster help, use live chat or mark your message as urgent.
Feedback
We welcome your feedback, suggestions and ideas to improve the site. Tell us about anything that could be clearer, faster or more useful - new features, missing games or payment issues. Every message is reviewed by our team and helps shape updates to the website and services. Use the live chat or email [email protected] to send your thoughts. We read every submission.