Responsible Gambling
We are committed to safer gambling and to helping every player keep play enjoyable and under control. Our approach focuses on clear protection principles, practical account controls and easy access to support. If you ever feel your gambling is becoming a problem, we encourage you to use the tools below and to contact one of the specialist organisations listed at the end of this page.
Player protection principles
We prioritise player safety by promoting responsible play, preventing access for under‑18s and offering transparent controls. We monitor activity for signs of harm and will intervene where necessary to prevent further risk. We act quickly on reports of suspected problem gambling and always follow best-practice procedures for customer care.
Activity-control tools
You can manage how you play using built-in account controls. Controls are available in your account settings and are applied immediately unless an administrative delay is required for security checks.
Deposit limits
Set daily, weekly or monthly deposit limits to restrict how much you can add to your account. Limits can be lowered instantly from your Responsible Gambling settings. Requests to increase limits will typically have a 48‑hour delay before taking effect.
Loss limits and stake controls
Loss limits and maximum stake settings help you control spending per session or over a set period. These options are useful if you want to cap losses or limit individual bets during play.
Time limits and session controls
Use session time limits, reality checks and activity reminders to manage how long you play. Session reminders can be set from 15 to 60 minutes and reality checks show time played and recent losses. You can also set daily or weekly play reminders.
Account breaks and self-exclusion
If you need a break, choose temporary account suspension for 7, 30 or 90 days. For longer-term protection you can self‑exclude permanently. Self‑exclusion blocks access to your account and prevents registration while the exclusion is in force. We will also provide information on how to access GAMSTOP for UK‑wide self‑exclusion.
Recognising signs of problematic behaviour
Watch for changes in play patterns that may indicate harm. Common signs include:
- Chasing losses or increasing stakes to recover money
- Spending longer than intended or neglecting other responsibilities
- Multiple deposit attempts or borrowing to fund gambling
- Mood changes linked to wins or losses
Practical tips for staying in control
Set realistic limits before you play, stick to a pre‑defined budget, take regular breaks and avoid gambling under stress or after alcohol. Use deposit, loss and session limits together for better control. If you’re unsure, reduce your limits or take a short account break.
Professional help and support organisations
If you or someone you know needs extra help, contact a specialist organisation. For players in the United Kingdom we list recognised services such as GAMSTOP, GamCare, BeGambleAware, Gambling Therapy, Gamblers Anonymous and BetBlocker. These organisations offer confidential advice, counselling and practical help options. You can also speak to our support team for guidance on using the tools available in your account.