Privacy Policy
This Privacy Policy explains how Magic Red collects, uses and protects personal information when you use our services in the United Kingdom. We take your privacy seriously and describe below the types of data we collect, why we need it, how we keep it safe and the choices available to you as an account holder.
Types of data we collect
We collect a range of information to provide and improve our services. This includes personal data you give us when registering, technical information from your device and transactional records of your activity on the site.
Personal data
Personal data covers name, date of birth, contact details, postal address and any identity documents you provide for verification. We also process payment information when you make deposits or withdrawals. We only request the information necessary to open and maintain your account, comply with applicable laws and protect both you and the business.
Technical data
Technical data includes IP address, device identifiers, browser type, operating system and location data derived from your connection. We collect this information automatically to provide the service, detect fraud and improve site performance.
Transactional data
Transactional data covers your account activity such as deposits, withdrawals, bets, game history and any support interactions. We retain transactional records to manage your account, resolve disputes and meet regulatory obligations.
Use of information
We use your data to operate your account, process payments, verify identity, prevent fraud, and comply with legal requirements. We also use information for risk assessments, security monitoring, customer support and, where you have consented, to send promotional messages. You can withdraw marketing consent at any time.
Data protection practices
We protect personal data using appropriate technical and organisational measures including encryption in transit, access controls and routine security reviews. Access to your personal data is limited to authorised staff and to third parties that we engage to provide services on our behalf.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, provide essential site functions, analyse site usage and deliver personalised content. You can manage cookie settings in your browser or through the cookie controls on our site. Third-party providers may set their own cookies when you use our services.
User rights
You have rights to request access to your personal data, correct inaccuracies, restrict processing, request deletion and, where applicable, data portability. You can also object to certain processing activities and withdraw consent. We will respond to rights requests in line with applicable law.
Access, correction and deletion of data
To exercise your rights or update your information contact [email protected]. We may need to verify your identity before fulfilling requests to protect your account. In some cases we may retain certain information to meet legal or regulatory obligations.
Information sharing and third parties
We share data with service providers such as payment processors, identity verification and analytics partners, and with law enforcement or regulatory bodies where required. All third parties are contractually required to protect your data and only use it for the agreed purposes.
Privacy policy updates
We may update this policy from time to time. When we make significant changes we will notify you through the account or website. The latest version will always be available on this page.