Need help? Our support team is ready to assist with account questions, deposits and withdrawals, technical issues, promotions and VIP queries, or general feedback. Contact us any time and we’ll aim to resolve enquiries quickly and professionally. Use live chat for the fastest response, or email for document submission and detailed queries. Phone support is available for account escalations during business hours.
| Department | Contact |
|---|---|
| Customer Support | [email protected] — Live chat 24/7; email response within 24 hours |
| General Enquiries | [email protected] — For account info, verification and documents |
| Affiliate Enquiries | [email protected] — Partner applications and reporting |
| Phone | +44 20 7946 0823 — Phone support Mon-Fri, 09:00-18:00 |
| Working Hours | Live chat 24/7; phone Mon-Fri 09:00-18:00 |
Support via Email
For detailed requests, account issues or when you need to send documents, email is the preferred contact method for Magic Red. Please use [email protected] with a clear subject line and include up-to-date contact details and your account ID. This helps MagicRed deal with your enquiry quickly and avoids delays when further verification or explanations are required.
Contact Form
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day; more complex cases such as disputes, KYC checks or payment investigations may take longer depending on the issue and required verification. If you need urgent help, use live chat for the fastest response, or email [email protected] and we will get back to you as soon as possible.
Feedback
We value your feedback - please tell us any suggestions or ideas to improve the site. Your comments are read by our team and help shape updates to games, payments, customer support and site features. Share feedback via the in-site feedback form or email [email protected]. Every suggestion is reviewed and used to make the service easier, safer and more enjoyable for all players.