Magic Red Casino Terms of Use
These Terms and Conditions set out the rules that govern your use of our platform and the relationship between you and us. We explain what we expect from players, and what you can expect from our services. Where we use "we", "us" or "our" we mean the operator; "you" and "your" refer to any registered user of Magic Red. By registering an account and using the site you agree to comply with these terms and any other rules we publish from time to time.
Account responsibilities
You are responsible for keeping your account information accurate and up to date. Do not share passwords or let anyone else use your account. You must notify us immediately if you suspect unauthorised access. We may lock or close accounts where we reasonably suspect fraud, account sharing, chargebacks, bonus abuse or other breaches of these terms.
Account verification
We may ask for identity and address documents to verify age, identity and source of funds before allowing deposits, wagers or withdrawals. Delays in providing requested documents may result in withdrawal holds or limits until checks are complete.
Security
Keep your login details secure and use available protections such as two-factor authentication where offered. We will not ask for your password by email or live chat.
Eligibility requirements
To open an account you must be of legal gambling age in your jurisdiction and located in a country where our services are permitted. One account per person is allowed unless otherwise agreed. You must provide truthful information during registration and notify us promptly of any changes.
Acceptable platform use
Use the site for lawful, personal gambling only. Prohibited conduct includes using automated software, collusion, money laundering, creating multiple accounts, attempting to circumvent geographical restrictions, and any activity intended to exploit technical faults. If we detect prohibited activity we may suspend accounts, void wagers and retain funds pending investigation.
General bonus and promotion rules
Promotions and bonuses are subject to separate terms which form part of these conditions. Unless otherwise stated, only one promotion may be active per account at a time. Bonuses may carry wagering requirements, game contribution limits and maximum bet limits. We reserve the right to withhold, withdraw or reclaim bonuses and winnings where we reasonably suspect abuse or breach of promotional terms.
Deposits and withdrawals
Deposits and withdrawals are subject to our payment terms and verification procedures. We may impose deposit or withdrawal limits, and require additional checks for large or unusual transactions. Processing times and available methods vary by payment provider. We are not responsible for third-party delays or fees charged by payment providers.
Dispute resolution
If you have a complaint contact our support team in the first instance. We will investigate and aim to resolve disputes promptly and fairly. If an issue remains unresolved you may refer the matter to the relevant independent dispute resolution body recognised in your jurisdiction.
Updates to terms and conditions
We may amend these terms from time to time. Where changes are material we will provide notice by email or site announcement. Continued use of MagicRed after changes are published constitutes acceptance of the updated terms. Please review the terms regularly and contact us if you have any questions.